At Joky Sparkle & Ruby Products, we are committed to delivering high-quality cleaning products and ensuring customer satisfaction with every order. This Refund & Return Policy outlines how we handle product returns, replacements, and related concerns.
1. General Policy
Due to the nature of our products (household cleaning and hygiene items), we do not accept returns or offer refunds once an order has been successfully delivered and confirmed to be in good condition.
However, we carefully inspect and package all items before dispatch to ensure they reach you in perfect condition.
2. Damaged or Defective Products
Refunds are only applicable in cases where:
- The product is delivered damaged
- The product is defective upon arrival
- There is a significant issue caused during delivery that affects usability
If you receive a damaged or defective item, you must contact us within 24–48 hours of delivery with clear proof (photos or videos) for verification.
3. Exchanges & Replacements
Instead of refunds, we offer fast and fair replacements under eligible conditions. Approved claims will be replaced with the same product or an equivalent item, depending on availability.
We are committed to resolving such issues promptly to ensure you receive value for your purchase without unnecessary delays.
4. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned or refunded:
- Opened or used cleaning products
- Items not reported within the allowed timeframe
- Products damaged due to misuse after delivery
5. Processing Time
Once a claim is approved, replacements will be processed and delivered as quickly as possible, depending on your location and stock availability.
6. Customer Support
We are always here to help. If you experience any issue with your order, please contact our support team immediately so we can assist you.